YWCA Support Network - Programs and Services

The YWCA Support Network has a 24-hour toll-free bilingual (English & Spanish) crisis line available every day of the year (800-572-2782). Counselors respond to calls from victims, friends and families, co-workers and neighbors. Callers are encouraged to seek immediate assistance from law enforcement or medical facilities, or to come for counseling. Depending upon the situation, they are given information about the dynamics of domestic violence, safety planning and our range of services.

Residential Shelter

Our shelter operates at capacity all year, providing a safe place to live for up to six families. Families find support, counseling, case management and develop safety plans. Staff promotes independence and encourages women to continue with jobs or schooling. The shelter is unique in that residents live in homelike apartments rather than a dormitory-style setting. Call the crisis line (800-572-2782) to learn more.

Clinical Counseling

Domestic violence causes psychological trauma which can continue long after its victims have found physical safety. The YWCA Support Network offers long-term clinical counseling to help women and children address the long-term effects of their abuse. Call: 408-541-6100 x 115 learn more about this program.

Legal Advocacy

The legal system is complex and scary. Staff assist clients with information, restraining orders, immigration, pro bono attorneys, housing concerns, criminal proceedings and more. We offer court accompaniment, emotional support and referrals. Staff and volunteers can advocate for clients to the District Attorney, probation officer or judge. There is no fee. Call: 408-541-6100 x 131 for more information.

Support Groups

Women's support groups are held weekly in English and Spanish. The week day and time vary. Many women gain strength by sharing their stories and learning from others who have suffered domestic violence. Call the YWCA Support Network crisis line (800-572-2782) for a counseling appointment before attending the first support group.

La Familia Program

This program addresses the specific needs of our Latina clients. In addition to in-office counseling and support groups, our bilingual / bicultural team goes to homes, schools and community centers to meet with families in crisis and make victims aware of available services. The language barrier is bridged and trust is established. For more information, call the Program Coordinator at 408-541-6100 x 144 or x 143.

Children's Therapy

Children who witness or experience domestic violence are forever changed. Without therapy and support, their trauma will negatively affect their adult relationships. The YWCA Support Network offers individualized services to children in a safe environment where they can address their fears and anxieties and learn conflict resolution. For more information on this program, call: 408-541-6100 x 129.

Teen Dating Violence Prevention

The YWCA Support Network's peer education program S*T*A*R (Students Talking About Relationships) recruits teens from select high schools. They receive training about healthy and unhealthy relationships and then go to junior highs, high schools and youth organizations to make presentations about Power and Control, the Cycle of Violence, Gender Roles, and How to Help Friends and Family in Abusive Relationships. For more information, email: TeenProgram@supportnetwork.org

Victim Advocacy Project

In this nationally award-winning program, YWCA Support Network staff and volunteers work with law enforcement, contacting police-reported victims of domestic violence. VAP counselors provide emotional support, answer questions and explain victim's rights. They also describe the Support Network's counseling services. For more information call: 408-541-6100 x 128.

Community Outreach

Throughout the community, YWCA Support Network staff and volunteers speak at schools, in the workplace, community groups and churches. The agency also provides brochures, resources, and other materials the aforementioned groups and to medical waiting rooms. The YWCA Support Network also reaches our community through trainings workshops and printed materials. More information about publications, community speakers and trainings can be learned by calling: 408-541-6100 x 122.

Our Programs and Services

All YWCA Support Network services are completely confidential, are either free or low-cost and are offered in both Spanish and English.

Crisis Intervention